PRIVACY POLICY – Birmingham Fast Removal

1. Information We Collect

We collect information when you:
✔ Fill out a booking form
✔ Contact us via WhatsApp, phone, or email
✔ Request a quote
✔ Use our website

Data we may collect includes:

• Full name

• Phone number

• Email address

• Pickup & drop-off addresses

• Item list for removal

• Payment details

• Cookies and website activity

2. How We Use Your Information

We use your information to:

• Provide removal services

• Process bookings and payments

• Improve customer service

• Send booking confirmations or updates

• Organise quotes and schedules

• Improve website performance

We do NOT sell or share your data with third parties for marketing.

3. Data Sharing

We only share your data when necessary:

• With payment processors

• With staff performing your removal service

• When legally required (fraud, law enforcement, etc.)

We NEVER sell your information.

4. Data Storage & Security

We store data securely and limit employee access.
All digital information is protected with encryption where applicable.

5. Cookies & Tracking

Like most websites, we use cookies to:

• Improve website performance

• Analyse visitor behaviour

• Enhance user experience

You can disable cookies anytime in your browser settings.

6. Your Rights (UK GDPR)

You have the right to:

• Request a copy of your data

• Ask for data correction

• Ask us to delete your information

• Opt out of marketing messages

• File a complaint with the UK ICO

To exercise your rights, contact us via email or WhatsApp.

7. Contact Information

For questions regarding Terms & Conditions or Privacy Policy:

📩 Email: info@birminghamfastremoval.co.uk
📞 Phone: +44 (number placeholder)
🌐 Website: Birmingham Fast Removal

8. Changes to This Policy

We may update our Terms & Privacy Policy occasionally.
All changes will be posted on this page with an updated date.